Who you are buying from
Sanava LTD, a company registered in Cyprus, registered office 26 Anthipolochagou Georgiou, Shop 1-2, Paphos 8201, Cyprus. Contact: oliver@mail.patternweavermind.com.
Oliver Mindwell is the pen name under which Sanava LTD publishes. Pattern Weaver Mind is a trading name. The seller, and the party you are contracting with, is Sanava LTD.
What you are buying
A guide is a PDF file in English, laid out at 6 by 9 inches, between 28 and 39 pages. It has no DRM and needs no account, app or subscription: anything that opens a PDF will open it.
You may keep it, print it, and read it on as many of your own devices as you like. You may not resell it, redistribute it, or publish it. The licence is personal and not transferable.
Price and tax
Guides are $13 each and $99 for the set of twenty-four. Prices are shown excluding tax.
Any tax due is worked out at checkout from your location and shown to you in full before you pay. The total you confirm at checkout is the total you are charged, and there is nothing added afterwards.
Delivery
Immediately. The download link appears on the confirmation page as soon as the payment clears, and the same link is emailed to you together with your invoice.
Download links do not expire. You can re-download whenever you like, including years from now, and if you lose the email you can have the links sent again. Very heavy use of a single link is rate limited to stop one link being shared publicly; that has never yet affected a real reader, and if it affects you, email us and it is fixed.
Your right to cancel, and why it does not apply here
For most things bought online you have 14 days to change your mind. For digital content delivered immediately, that right ends once delivery begins, provided you asked for it to begin and acknowledged what you were giving up. This is Article 16(m) of the EU Consumer Rights Directive 2011/83/EU as amended by Directive (EU) 2019/2161, and, for buyers in the United Kingdom, regulation 37(1)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
That is why there is a tick box at checkout, and why it is not ticked for you. The exact sentence you confirm is:
I want the download to start immediately. I understand that because this is digital content delivered at once, I lose my 14 day right of withdrawal as soon as the download begins, and that I will not be able to cancel for a refund.
We record which version of that sentence you agreed to, when, and send it back to you in your invoice email so you have your own copy.
If something is wrong
Excluding the right to change your mind does not exclude your rights if the thing you bought is actually faulty, and nothing here tries to. Under the EU Digital Content Directive (EU) 2019/770 and, in the UK, the Consumer Rights Act 2015, digital content has to be as described and fit for purpose.
So: if the file does not arrive, will not open, is corrupted, is not what the page described, or you were charged twice, reply to the email your invoice came in or write to oliver@mail.patternweavermind.com. You get a working file or your money back. There is no form and no time limit on us having made a mistake.
What this is not is a change of mind refund. Having read it and not liked it is not a fault, and that is the trade you make when the file arrives in ten seconds.
Games and what you write in them
The games are free. A Border Crossing answer you submit is published on this site for other players to judge and may appear in the Atlas of Crossings, with the name you gave, if any. You keep whatever rights you have in it and let us show it here. Do not write anyone's personal details, links or anything you would not want strangers to read: answers are checked automatically, players can report them, and we remove anything that breaks these rules without notice. Ask and we will remove yours.
Complaints
Write to oliver@mail.patternweavermind.com and you will have an answer within three working days. If that does not resolve it, consumers in Cyprus can take it to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry, and consumers elsewhere in the EU can use their national consumer authority.
Governing law
Cypriot law governs these terms. If you are a consumer, this does not take away the protections of the law of the country you live in.